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De-Escalation & Behavioral Response


Description

Welcome to CIMS De-Escalation and Behavioral Response Training.


Difficult interactions can change quickly, and there isn’t always one perfect response. This course will give you a practical framework for recognizing what’s happening, managing your own response, reading the encounter, communicating effectively, and adapting as situations change.


Throughout the course, you’ll build skills to think critically, maintain composure, create options, and make safer, more thoughtful decisions under pressure.


Let’s get started.

Content
  • Introduction
  • Course Overview
  • Module 1 - The Foundation Overview
  • Module 1 - Begin
  • Module 1 - Scenario
  • Module 1 - Recognizing the Stages
  • Module 1 - Knowledge Check Test
  • Module 1 - Summary
  • Module 2 - Recognizing Escalation
  • Module 2 - Establishing the Baseline & Looking for Clues
  • Module 2 - Baseline, Then Change
  • Module 2 - Spot the Shift
  • Module 2 - Knowledge Check Test
  • Module 2 - Summary
  • Module 3 - Managing the Response
  • Module 3 - Intentional Thinking & Staying Grounded
  • Module 3 - Recognizing Your Own Baggage
  • Module 3 - What People Often Need in Difficult Moments
  • Module 3 - Observation or Assumption?
  • Module 3 - Knowledge Check Test
  • Module 3 - Summary
  • Module 4 - Reading the Encounter
  • Module 4 - Space, Behavior, and the Whole Encounter
  • Module 4 - When Words and Behavior Disagree
  • Module 4 - Delivery & Meaning
  • Module 4 - Knowledge Check Test
  • Module 4 - Summary
  • Module 5 - Communication & Gaining Cooperation
  • Module 5 - The CIMS Communication Sequence
  • Module 5 - Connect. Understand. Guide. Confirm. Scenarios
  • Module 5 - Knowledge Check Test
  • Module 5 - Summary
  • Module 6 - Intervention & Recovery
  • Module 6 - Bringing C.O.P.E. Together
  • Module 6 - A Full Encounter, Start to Finish
  • Module 6 - Apply C.O.P.E. to the Encounter
  • Module 6 - When the Approach Isn't Working
  • Module 6 - Knowledge Check Test 
  • Module 6 - Summary
  • Final Assessment Test & Results
Completion rules
  • You must complete the test "Final Assessment Test & Results"
  • Leads to a certificate with a duration: Forever
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